We want you to love your jewelry as much as we loved making it. If you’re not completely satisfied with your purchase, you may return or exchange it within 14 days of delivery.

To be eligible for a return or exchange, items must be unworn, in their original condition, and returned with all original packaging.

Please note that customized and personalized pieces are generally not eligible for return or exchange. See Custom Items below for additional details regarding custom jewelry.

To initiate a return or exchange, please contact us through our contact form. We’ll provide instructions for returning your item and answer any questions you may have about the process.

Once we receive and inspect the item, we’ll process your refund or exchange in accordance with our return policy.

We take great care in packaging every order, but occasionally items may be damaged during transit. If your jewelry arrives damaged, please contact us as soon as possible and include photos of the item and packaging. We will work with you to arrange a replacement, repair, or refund as appropriate.

To protect your purchase, all shipments are insured for the full value of the order. Shipping costs include insurance coverage, providing protection against loss or damage while your package is in transit.

Please note: Claims for damaged items should be reported within 14 days after delivery to ensure we can assist you promptly.

Yes! If you’d prefer a different piece, simply let us know when you contact us about your exchange. We’ll be happy to help you find something that better suits you.

Please note that exchanges are subject to item availability and the terms of our return policy.

Once we receive your returned item, we aim to process returns and exchanges within 7–10 business days. We’ll notify you once your return has been approved and your refund or exchange has been processed.

Due to the personalized nature of custom and made-to-order pieces, we generally do not accept returns, exchanges, or cancellations once production has begun.

We work closely with our customers throughout the design process to ensure each piece meets expectations before fabrication. If you have any concerns about your custom order, please contact us, and we will do our best to find a solution.